
Social Media Customer Support Specialist
16 hours ago
Social Media Customer Relationship Specialist is responsible for providing exceptional customer service and support on various social media platforms.
The role involves responding to customer inquiries, resolving issues, and engaging with customers in a timely and professional manner.
Main Responsibilities:
- Monitoring social media platforms for customer interactions and identifying opportunities to engage with customers
- Providing proactive support to customers requesting assistance with dealer, vehicle locates and product concerns/inquiries
- Effectively documenting customer interactions
- Participating in required training/industry-specific certifications to maintain technical knowledge and skills
- Delivering exceptional service to all internal and external customers
Requirements:
- 1+ years' experience in customer service related profession
- 1+ years' of social platform experience
- Proficiency in computer navigation and typing
- Strong reading comprehension and written communication skills
Education:
- Bachelor's Degree (successful candidates have a four-year degree in English, marketing, business, journalism, communications or similar concentration)
This role presents an exciting opportunity to deliver top-notch customer service and support. If you are passionate about helping others, we encourage you to apply.
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