Support Liaison

1 week ago


Rawalpindi Cantonment, Pakistan beBeeCustomerSupport Full time

Our organization is seeking a dedicated professional to fill the position of Customer Support Representative. This role involves assisting clients with inquiries, technical issues, and product information.

The ideal candidate will be able to handle customer interactions professionally, provide timely solutions, and ensure a high level of customer satisfaction.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, WhatsApp, and chat support.
  • Assist customers with installation queries, app usage, and tracking system troubleshooting.
  • Log and track support requests to ensure timely resolution.
  • Provide technical guidance and escalate issues when necessary.
  • Follow up with customers to ensure problems are resolved.

Requirements:

  • Proven experience in customer support or a related field.
  • Excellent communication skills in English.
  • Basic technical knowledge of car tracking systems or willingness to learn.
  • Ability to stay calm and patient under pressure.

Benefits:

  • A supportive work environment.
  • Ongoing training and development opportunities.
  • A competitive salary package.



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