Proactive Support Professional
19 hours ago
About Us
ITECHLEADZ is committed to providing exceptional customer support in the travel industry. Our team of expert advisors is available around the clock to assist members with their vacation and travel needs.
The Role
We're looking for a skilled Proactive Support Executive to join our team in Lahore. As a key member, you will provide top-notch customer support, ensuring customer satisfaction through effective communication and prompt issue resolution.
Key Responsibilities:
- Deliver exceptional customer support and ensure customer satisfaction.
- Communicate effectively with customers via phone, email, and chat.
- Resolve customer issues in a timely and professional manner.
- Work collaboratively with team members to achieve overall customer service goals.
- Maintain strong organizational and time management skills.
- Ensure accurate information is provided.
Requirements:
- Proven experience in Customer Support, Customer Satisfaction, and Customer Service.
- Excellent communication skills in English (US accent is mandatory).
- Strong troubleshooting and problem-solving abilities.
- Ability to work effectively in a team environment.
- Exceptional organizational and time management skills.
- Attention to detail.
- Experience in the travel industry is a plus.
What We Offer
A market-competitive salary and a chance to grow with our company.
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