First Line Support Lead

Main ResponsibilitiesLead a team of 8-9 Operations Engineers in delivering First Line Support to Business and Technology Customers on various tools.Plan, execute, and oversee daily operations to meet support and service level requirements.Maintain and improve SLA adherence, ensuring compliance with policies.

Job SummaryWe are seeking a professional to manage a team of Operations Engineers responsible for delivering First Line Support to Business and Technology Customers.

Key Skills and QualificationsThe ideal candidate will have experience in managing teams and delivering first line support to business and technology customers. Strong communication skills and ability to work in a fast-paced environment are essential.

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