Customer Support Strategy Manager

Ready to be pushed beyond what you think you're capable of?At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.To achieve our mission, we're seeking a very specific...

This is a great opportunity for a marketing professional looking to take their career to the next level. As a Marketing Communication Manager, you will be responsible for driving business growth through effective marketing strategies and campaigns.The ideal candidate will have a strong background in marketing and communications, with experience in digital...

Job DescriptionWe are seeking a highly skilled and experienced Customer Support Operations Manager to join our team. In this role, you will be responsible for managing a team of customer support agents and ensuring that they provide exceptional service to our customers.Your primary responsibility will be to lead a team of high-performing customer service...

Communication Strategy LeadThis role involves developing and executing communications strategies that align with the company's overall business objectives. The successful candidate will create and maintain strong relationships with media outlets, journalists, and influencers to generate positive media coverage and secure interviews and feature stories.They...

Director of Communications StrategyThis role involves developing and executing communications strategies that align with the company's overall business objectives. The successful candidate will create and maintain strong relationships with media outlets, journalists, and influencers to generate positive media coverage and secure interviews and feature...

Quality Management SpecialistWe are looking for an experienced Quality Management Specialist to join our team. As a key member of our organization, you will be responsible for ensuring the highest level of quality in our customer support operations.Your primary focus will be on analyzing metric trends, identifying areas for improvement, and developing...

Customer Support Operations LeaderA leader is needed to drive meaningful business impact and create efficient execution processes in a fast-paced customer support environment. This is an exciting opportunity for someone who wants to make a difference in their career.As a Customer Support Operations Leader, you will be responsible for identifying customer...

Job DescriptionWe are seeking a highly skilled and experienced professional to lead our customer support team. As a Customer Support Team Lead, you will be responsible for managing a team of customer support agents, ensuring that they have the necessary tools and training to provide exceptional service to our customers.Your primary role will be to oversee...

About the RoleWe're seeking an experienced Customer Support Team Lead to oversee a team of customer support agents.Key Responsibilities:Lead a team of high-performing customer service agents across multiple channels (phone, messaging, email)Develop and implement initiatives to streamline operations and enhance customer experience metricsDrive achievement of...

Ready to be pushed beyond what you think you're capable of?At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.To achieve our mission, we're seeking a very specific...