
Call Centre Operations Manager
5 days ago
**Job Title:** Call Centre Operations Manager
We are seeking an experienced Call Centre Manager to lead our Lahore Call Centre, where you will play a critical role in ensuring that our customers receive exceptional service and support.
Duties and Responsibilities:- Develop and implement operational strategies that align with our business objectives, ensuring that our customers receive world-class service and support.
- Maintain a fair call distribution system to ensure even workload among customer service representatives, promoting fairness and equity in our operations.
- Monitor productivity and generate reports to optimize performance, identifying areas for improvement and implementing changes as needed to drive business growth.
- Analyze data to improve customer experience, including reducing hold times and improving response rates, to ensure that our customers receive the best possible service.
- Address customer complaints in a professional manner, resolving issues promptly and fairly, to build trust and loyalty with our customers.
- Manage and maintain recorded announcement menus, ensuring that our callers receive clear and concise information, to enhance the overall customer experience.
- Direct and manage subordinates, providing guidance and support to help them achieve their full potential, and to develop their skills and expertise.
- Coordinate overall direction, planning, and workflow, to ensure that our team is working efficiently and effectively, and to drive business results.
- Assign tasks and monitor progress, identifying and addressing any obstacles or challenges that may arise, to ensure that our team is on track to meet its objectives.
- Bachelor's degree in Business Administration or equivalent, with a strong understanding of customer service principles and practices, and experience in leadership roles.
- Minimum three years of experience in contact management, with a proven track record of success in leadership roles, and a strong understanding of analytics and data-driven decision-making.
- Strong analytical and problem-solving skills, with the ability to interpret mathematical concepts and apply them to real-world situations, and to develop practical solutions to complex problems.
- Excellent communication and leadership abilities, with the capacity to motivate and inspire teams to achieve their goals, and to build trust and loyalty with customers.
- Strategic thinking and planning, with the ability to develop and implement effective plans to drive business growth and improvement, and to align with our business objectives.
- Effective team management, with the capacity to build and lead high-performing teams that deliver exceptional results, and to drive business outcomes.
- Analytical and problem-solving skills, with the ability to analyze complex data and develop practical solutions, and to drive business improvement.
- Excellent communication and interpersonal skills, with the ability to interact effectively with colleagues, customers, and stakeholders at all levels, and to build relationships that drive business success.
-
Test Centre Operations Manager
5 days ago
Lahore, Punjab, Pakistan IDP Education Ltd Full timeOur company is seeking a highly organized and detail-oriented individual to fill the position of Test Centre Operations Manager. As a key member of our team, you will be responsible for ensuring the smooth operation of our test centres and providing exceptional customer service to our clients.Key ResponsibilitiesThis role involves:Overseeing the day-to-day...
-
Call Centre Representative
5 days ago
Lahore, Punjab, Pakistan Maria Consultancy Full timeMaria Consultancy is a leading consultancy firm that offers a range of services to clients worldwide.Job SummaryWe are seeking a Call Centre Representative to join our team on a permanent basis. As a representative, you will be responsible for handling customer inquiries and providing exceptional service to clients.ResponsibilitiesHandle customer inquiries...
-
Dermatology Centre Client Services Executive
5 days ago
Lahore, Punjab, Pakistan Cosmetic Dermatology and Laser Centre Full timeCosmetic Dermatology Centre Job OpeningThe Cosmetic Dermatology and Laser Centre is seeking a Dermatology Centre Client Services Executive to join our team.This role involves delivering exceptional customer service to our clients, handling incoming calls, managing social media interactions, and ensuring a positive experience for our patients.Key...
-
Lahore, Punjab, Pakistan Calliber Links Full timeJob DescriptionThe Call Centre Sales Executive will be responsible for providing excellent customer service and meeting sales targets. You will be expected to handle customer calls in a professional and efficient manner, while also identifying opportunities to upsell and cross-sell products or services.You will also be required to contribute to the growth of...
-
Lahore, Punjab, Pakistan IDP International Education Specialists Full timeTest Centre Administrator and Operations ManagerThe Test Centre Administrator and Operations Manager plays a critical role in supporting the delivery of IELTS tests at designated test centres across Pakistan.Operations Management: Assist the IDP team in ensuring seamless test centre operations, adhering to IELTS guidelines.Service Delivery: Ensure all test...
-
Network Operations Manager
5 days ago
Lahore, Punjab, Pakistan The Corporate Centre Full timeThe Corporate Centre requires a Network Operations Manager who can effectively maintain and manage our computer network. The successful candidate will be responsible for the day-to-day smooth operation of the network.Job Requirements:Excellent knowledge of computer networks, including Windows XP and Linux-based systems.Familiarity with Squid Servers and...
-
Technical Operations Manager
4 days ago
Lahore, Punjab, Pakistan The Corporate Centre Full timeCompany OverviewThe Corporate Centre is a leading provider of IT services, committed to delivering high-quality solutions.Our team is dedicated to providing exceptional support, and we are seeking a talented Technical Operations Manager to join us.Responsibilities:Oversee the day-to-day operations of the computer network.Collaborate with colleagues to...
-
Centre Operations Specialist
5 days ago
Lahore, Punjab, Pakistan Pearson - UK Full timeAbout the RolePearson VUE is a global leader in delivering high-stakes exams. We are currently seeking a skilled Centre Operations Specialist to join our team.This is a Regular, Full-Time position that requires working a minimum of 8 hours per day, 40 hours a week. You will be paid at the end of every month.The successful candidate will have the opportunity...
-
Network Infrastructure Manager
4 days ago
Lahore, Punjab, Pakistan The Corporate Centre Full timeJob SummaryThe Corporate Centre is seeking a skilled Network Infrastructure Manager to oversee the day-to-day operations of our computer network.Key Responsibilities:Maintain a computer network of 30 computers on a call center floor.Ensure the smooth running of the network, resolving technical issues promptly.Requirements:Well-learned in computer networks...
-
Call Centre Representative
4 days ago
Lahore, Punjab, Pakistan Shibli Global Network Full timeShibli Global Network is a fast-growing call center looking for a talented and motivated sales executive to join our sales team. As a Telesales Representative, you will be responsible for conducting outbound sales calls to potential customers and clients.Your responsibilities will include:Conducting outbound sales calls to potential customers and...
-
Exam Centre Operations Manager
5 days ago
Lahore, Punjab, Pakistan Pearson Full timeAbout Our CompanyPearson VUE has a rich history of innovation in the computer-based testing industry, serving millions of certification and licensure exams each year.We strive to create an engaging work environment where our employees can thrive. This is an exciting opportunity for a motivated individual to join our team as a Test Centre Administrator.Your...
-
Contact Centre Team Leader
5 days ago
Lahore, Punjab, Pakistan Next Age Technologies (Pvt) Ltd Full time**Job Title:** Contact Centre Team LeaderWe are seeking an experienced Call Centre Manager to lead our Lahore Call Centre. As a key member of our customer service team, you will be responsible for ensuring that our customers receive exceptional service and support.Duties and Responsibilities:Forecast call volumes and adjust staffing levels accordingly, to...
-
Deputy Test Centre Coordinator
5 days ago
Lahore, Punjab, Pakistan IDP Education Ltd Full timeAt IDP Education Ltd, we are seeking an experienced Deputy Test Centre Coordinator to provide administrative support to our Pakistan IELTS Manager in accordance with IELTS regulations and IDP policies. This is a critical role that requires strict adherence to test security and administration requirements.About the RoleThe ideal candidate will have excellent...
-
Deputy Test Centre Coordinator
5 days ago
Lahore, Punjab, Pakistan IDP International Education Specialists Full timeDeputy Test Centre CoordinatorThis role plays a vital part in the delivery of IELTS tests at designated test centres across Pakistan.Customer Service: Ensure all test candidates receive exceptional service at every contact point before, during and after sitting the IELTS test.Operational Excellence: Assist the IDP team in ensuring seamless test centre...
-
Computer Systems Administrator
5 days ago
Lahore, Punjab, Pakistan The Corporate Centre Full timeThe Corporate Centre is looking for a Computer Systems Administrator to maintain and manage our computer network. As a Computer Systems Administrator, you will be responsible for the day-to-day smooth operation of the network.Responsibilities:Maintaining a computer network consisting of 30 computers on a call center floor.This role involves ensuring the...
-
Call Centre Operations Leader
5 days ago
Lahore, Punjab, Pakistan Confiz Limited Full timeJob OverviewPakWheels.com, Pakistan's leading Internet Portal, is seeking an experienced leader to drive nationwide sales team success.Key ResponsibilitiesDevelop and implement key performance indicators for B2C inventory teams to optimize advert throughput, quality, and resource utilization.Maintain operational control for standardization and resource...
-
Operations Manager for Call Center
3 days ago
Lahore, Punjab, Pakistan Wasko International Full timeWe are seeking a highly skilled Call Center Supervisor/Manager to join our team at Wasko International. As a key member of our organization, you will be responsible for leading a team of customer service representatives and driving business growth through effective call center operations.Responsibilities:Lead and Develop: Inspire and motivate a team of...
-
Call Center Operations Supervisor
3 days ago
Lahore, Punjab, Pakistan Air Linx Full timeJob OverviewAir Linx is a leading provider of innovative solutions in the Information Technology and Services industry.As a skilled Call Center Operations Manager, you will oversee the daily operations of our call center, driving exceptional performance and productivity among your team.
-
Technical Network Support Professional
5 days ago
Lahore, Punjab, Pakistan The Corporate Centre Full timeThe Corporate Centre seeks a Technical Network Support Professional to join our team. As a Technical Network Support Professional, you will be responsible for the day-to-day smooth operation of our computer network.Key Tasks:Maintaining a computer network consisting of 30 computers on a call center floor.This role involves ensuring the efficient functioning...
-
IT Infrastructure Specialist
5 days ago
Lahore, Punjab, Pakistan The Corporate Centre Full timeThe Corporate Centre is seeking a highly skilled IT Infrastructure Specialist to join our team. As an IT Infrastructure Specialist, you will be responsible for the day-to-day smooth operation of our computer network.Key Responsibilities:Maintaining a computer network consisting of 30 computers on a call center floor.This role involves ensuring the efficient...