
Operations Manager for Call Center
3 days ago
We are seeking a highly skilled Call Center Supervisor/Manager to join our team at Wasko International. As a key member of our organization, you will be responsible for leading a team of customer service representatives and driving business growth through effective call center operations.
Responsibilities:
- Lead and Develop: Inspire and motivate a team of customer service representatives to achieve exceptional results and consistently high-quality interactions with customers.
- Monitor and Improve: Closely monitor team performance and identify areas for improvement to ensure adherence to key performance indicators (KPIs) and service level agreements (SLAs).
- Implement and Maintain: Develop and implement quality assurance processes to guarantee consistently high-quality interactions with customers and maintain these processes over time.
- Coach and Train: Provide coaching and guidance to team members and facilitate continuous skill development to enhance job performance and career advancement opportunities.
Requirements:
- Bachelor's degree in business, communication, or a related field preferred.
- Proven experience as a Call Center Supervisor, ideally with exposure to USA, UK, and Western markets required.
- Strong fluency in English, leadership and people management skills, excellent communication and interpersonal abilities, analytical mindset, experience with call center software and technology, and a client-focused approach essential.
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