Test Centre Administrator and Operations Manager

5 days ago


Lahore, Punjab, Pakistan IDP International Education Specialists Full time
Test Centre Administrator and Operations Manager

The Test Centre Administrator and Operations Manager plays a critical role in supporting the delivery of IELTS tests at designated test centres across Pakistan.

  • Operations Management: Assist the IDP team in ensuring seamless test centre operations, adhering to IELTS guidelines.
  • Service Delivery: Ensure all test candidates receive a superior customer experience at every interaction point before, during and after the test.
  • Compliance: Collaborate with the IELTS Manager in conducting regular audits to guarantee adherence to set standards.
  • Relationship Building: Develop and maintain positive relationships with stakeholders to ensure test integrity and satisfaction.
Responsibilities
  • Administer the setup of exam venues, ensuring all required materials and equipment are prepared.
  • Support invigilators in facilitating smooth candidate movement and accurate inventory control of test materials.
  • Manage queries, test day incidents and misconduct occurrences, upholding IELTS policies and procedures.
Essential Requirements
  • Education to bachelor's degree level or equivalent.
  • Relevant work experience in administration and business support activities.
  • Excellent communication skills to effectively engage with various stakeholders.


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