Deputy Test Centre Coordinator

5 days ago


Lahore, Punjab, Pakistan IDP Education Ltd Full time

At IDP Education Ltd, we are seeking an experienced Deputy Test Centre Coordinator to provide administrative support to our Pakistan IELTS Manager in accordance with IELTS regulations and IDP policies. This is a critical role that requires strict adherence to test security and administration requirements.

About the Role

The ideal candidate will have excellent customer service skills, be able to work effectively in a team environment, and possess strong administrative skills. You will be responsible for providing clear, comprehensive advice to general enquirers, ensuring all test candidates receive exemplary customer experience at every contact point before, during, and after sitting the IELTS test.

You will also assist in the management of the budget for IELTS testing in designated regions, including test revenue and associated costs. Additionally, you will provide regular management and financial reports on testing as required, and assist the IELTS Operations Manager/Test Centre Administrator to ensure all business operations align with IELTS Business objectives.

Key Responsibilities
  1. Customer Service:
  • Ensure all test candidates receive exemplary customer experience at every contact point before, during, and after sitting the IELTS test.
  • Provide clear, comprehensive advice to general enquirers.
Business Acumen:
  • Assist in the management of the budget for IELTS testing in designated regions.
  • Provide regular management and financial reports on testing as required.
Quality:
  • Assist the IELTS Manager in the conduct of audits on IELTS test centres as scheduled.
  • Ensure both test centres and off-site testing operations are managed within IELTS operating procedures.


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