Customer Experience Associate

2 days ago


Saddar Town, Pakistan ibex Full time

At ibex, we deliver innovative business process outsourcing (BPO), smart digital marketing, and online acquisition technology to help companies acquire, engage, and retain valuable customers.

We are seeking a talented Senior Customer Support Specialist who will assist our U.S.-based client's customers with their queries/concerns and provide accurate resolutions via call. The ideal candidate will have excellent communication skills, a friendly and caring image, and the ability to convey interest in each customer through their words.

The successful candidate will be responsible for delivering a class-apart customer experience, assisting customers with items purchased through the e-commerce website, providing alternatives to unavailable products/items, following standard processes, and staying up-to-date with system information and process changes.

Key Responsibilities:

  • Deliver exceptional customer service as measured by performance objectives and in accordance with our client's core values
  • Assist customers with their e-commerce purchases
  • Convey interest in each customer through courtesy, attention, and a friendly image
  • Provide alternatives to unavailable products/items
  • Follow standard processes and procedures when resolving customer issues
  • Stay up-to-date with system information, process changes, and future updates


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