Customer Service and Sales Director
2 days ago
Our Company Culture: Al Baraka Apparel - Diners values its employees and strives to create a positive work environment where they can thrive. We believe in empowering our team members to provide exceptional customer experiences and drive business growth.
\Job Description: The Retail Store Operations Manager will be responsible for managing a store's operations, ensuring excellent customer service, availability of merchandise, and effective time management. They will also be responsible for dealing with the financial side of the store and people management.
\Key Accountabilities:
\- Identify and understand customer needs, preferences, and behaviors.
- Manage and optimize stock levels to maximize full-price selling and maintain a high sell-through rate.
- Monitor and analyze daily sales activities to inform decisions and drive sales growth.
- Ensure visual merchandising is up-to-date and aligned with company standards.
- Stay informed about current fashion trends, industry news, and competitor activity.
- Communicate effectively with staff, updating them on deals, seasonal sales, and other important information.
- Monitor and improve staff behavior during customer interactions and team collaboration.
- Lead and develop team members, ensuring they meet performance expectations.
- Collaborate with ASM and RSM to ensure seamless coordination and communication within the organization.
Requirements: The ideal candidate must have previous experience in the retail industry, possess excellent communication skills, and demonstrate strong leadership and team management abilities.
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