Customer Service Operations Manager

Job OverviewThe Director of Customer Service Operations will oversee various sites located within Karachi, driving the overall direction, coordination, and evaluation of staff and department performance. This role is responsible for supervising teams in accordance with organizational policies and applicable laws.ResponsibilitiesCustomer Enquiry Response:...

Job Description:The Call Centre Manager role at Verticity (Pvt) Ltd. involves overseeing the daily operations of a contact centre, ensuring high-quality service delivery and efficient use of resources.Main Responsibilities:Effective management of call centre staff, supervisors, and operatives;Setting and achieving performance targets for speed, efficiency,...

Job DescriptionWe are seeking a skilled Customer Service Manager to join our team at hHELIOS, Pakistan. In this role, you will be responsible for dealing directly with customers via telephone, electronically or face-to-face.You will need to respond promptly and thoroughly to customer inquiries, handle and resolve customer complaints, and obtain and evaluate...

About the RoleThis is an exciting opportunity to join Zag Outsourcing as a Customer Service Manager for our outdoor advertising team. The successful candidate will be based in Karachi and will be responsible for leading our customer-facing operations.Key Responsibilities:Supervise and Coordinate Teams: Oversee and direct the activities of our customer...

Our Company Culture: Al Baraka Apparel - Diners values its employees and strives to create a positive work environment where they can thrive. We believe in empowering our team members to provide exceptional customer experiences and drive business growth.\Job Description: The Retail Store Operations Manager will be responsible for managing a store's...

**About ibex**At ibex, we're passionate about delivering exceptional customer experiences that exceed our clients' expectations.We're looking for a talented Email & Chat Support Champion to join our Operations team and help us achieve this goal.**Key Responsibilities**Assist international customers with their ecommerce website queries via email and/or...

Equip International, PakistanWe are seeking a highly skilled Business Operations Manager to join our team. As an Office Manager at Equip International, you will be responsible for organizing, managing, and developing office systems, customer databases, product promotion, and introduction.Key Responsibilities:Organize and manage office systems, including...

Lead IT Professional - Premier Tubular Inspection Service (Pvt.) Ltd.We are seeking a highly skilled Lead IT Professional to lead our IT team and drive business growth through technological innovation.The successful candidate will possess a strong background in IT management, with a proven track record of developing and implementing strategic IT...

Job Title: IT Director - Premier Tubular Inspection Service (Pvt.) Ltd.We are seeking an experienced IT Director to lead our IT department and drive business growth through technological innovation.The successful candidate will possess a strong background in IT management, with a proven track record of developing and implementing strategic IT...

At Immigration Ways, we are seeking a highly skilled Relationship Building Specialist to join our team. As a key member of our team, you will be responsible for developing and implementing strategies to improve client satisfaction and increase client conversion.Key ResponsibilitiesEstablishing and maintaining strong working relationships with clients through...

About the CompanyMerchem Pakistan Private Limited is a leading company in Karachi, Pakistan, specializing in mechanical and industrial engineering services. We are committed to delivering high-quality products and services to our customers.Job Details:Location: Karachi, PakistanDepartment: Mechanical or Industrial EngineeringJob Type: Full-timeWe are seeking...

Job Title: Senior Retail Operations ManagerDmk Consultancy International, a leading fashion brand in Pakistan, is seeking an experienced Retail Manager. The ideal candidate should possess a Graduate or Master's Degree and have 6-9 years of experience in Retail Management, including at least 4 years in a managerial role.Key Responsibilities:Lead retail store...

We are seeking a talented and dynamic individual to join our team as a Social Media Chat Representative at MM Communication. In this role, you will be responsible for providing exceptional customer service and support to our clients via social media platforms.About the Position:The ideal candidate will have excellent communication skills, a strong passion...

HRSI is looking for a Service Excellence Lead to join our team in Karachi. As a key member of our operations team, you will be responsible for driving business growth through exceptional customer service and process improvements.About the RoleLead a team of Customer Service Officers (CSOs) to deliver outstanding service to clients.Analyze root causes of...

Join Our Retail TeamWe are seeking a highly motivated Sales and Marketing Strategist to join our dynamic retail team. As a key player, you will be responsible for driving sales growth and ensuring seamless store operations.ResponsibilitiesKey responsibilities of this role include:Developing and implementing sales strategies to drive revenue growthProviding...

Procurement ExpertiseArtistic Apparels Pvt Ltd, a reputable organization in Pakistan, seeks an experienced Procurement Operations Manager to spearhead its sourcing and procurement efforts.The ideal candidate will possess in-depth knowledge of Denim Garments Accessories and be well-versed in researching new suppliers. Effective market trend analysis and...

Key ResponsibilitiesCoordinate various restaurant activities, including shift pattern organisation, to ensure smooth operation.Develop and implement strategies to drive business growth and improve customer satisfaction.Lead and manage a team of staff, providing guidance, support, and coaching to enhance their skills and performance.Ensure compliance with...

Operations Leadership OpportunityAqsa Security Guards (Pvt) Ltd. is a reputable security services provider in Pakistan, seeking an experienced Operations Manager for our Karachi office. The successful candidate will have a strong background in security audits, solutions, HR management and operations, as well as excellent communication and interpersonal...

Feroze Textile Industries is looking for an experienced IT Service Delivery Manager to lead our IT service delivery function. In this role, you will be responsible for ensuring the successful delivery of IT services that meet the company's business needs.Key ResponsibilitiesDevelop and implement ITIL Framework in accordance with industry best...

About the Role:The Call Centre Manager will be responsible for leading a team of customer service professionals to deliver exceptional experiences to clients. The successful candidate will have a proven track record in managing large teams, driving results-oriented performance, and developing strategic plans.Main Responsibilities:Developing and executing...