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Customer Service Excellence Specialist

2 weeks ago

Lahore, Punjab, Pakistan Elegant Menswear Full time
Job Description:
Elegant Menswear is looking for a skilled Customer Relationship Manager to manage customer relationships, drive sales growth, and enhance customer experience. As a key member of the team, you will be responsible for delivering exceptional customer service, promoting our products, and maintaining a strong customer-centric culture.

Key Responsibilities:
- Deliver high-quality customer service through various channels (telephone, email, mailing).
- Proactively identify customer needs and respond effectively, escalating complex issues to relevant teams.
- Take ownership of customer inquiries, utilizing active listening and questioning skills to resolve issues efficiently.

Job Specifications:
- Execute and maintain customer services operations such as club card processing, customer complaint management, and marketing campaign coordination.
- Liaise with cross-functional teams to ensure seamless execution of marketing initiatives and corporate meetings.
- Develop and implement market research, marketing plans, and brand promotion strategies.

Benefits:
- Opportunity to work with a dynamic and growing fashion brand.
- Collaborative and supportive work environment.
- Professional development opportunities.