
Customer Service Excellence Specialist
15 hours ago
**Job Description:**
We are seeking a highly skilled professional to provide exceptional customer service and resolve inquiries via call. The ideal candidate will be responsible for delivering outstanding customer experiences, assisting with ecommerce website-related issues, and conveying empathy through courteous communication.
Key Responsibilities:
- Deliver exceptional customer experiences aligned with performance objectives and core values.
- Assist customers with ecommerce website-related issues in a timely and effective manner.
- Convey empathy and friendliness through attentive and courteous communication.
- Offer alternatives for unavailable products or items to meet customer needs.
- Adhere to standard processes and procedures when resolving customer issues.
- Stay up-to-date on system information, process changes, and future updates to ensure seamless issue resolution.
- Effectively overcome objections and handle customer push backs in a professional and composed manner.
Why Thrive with Us?
You'll enjoy working in an environment where you can grow your skills, exercise empathy, and bring your unique humor to the job. We value excellent English communication skills, critical thinking, and problem-solving abilities.
Ongoing Competencies:
- Critical Thinking
- Time Management
- Specialist Focus
- Priority Setting
- Problem Solving
- Professional Composure
We recognize great work and reward it accordingly. Our focus is on the quality of work, not prior experience or credentials.
What to Expect:
Following application submission, expect our recruitment team to contact you within three working days for an initial screening.
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