Help Desk Specialist

5 days ago


Islamabad, Islamabad, Pakistan Focus IT Services Full time
Company Overview

We are Focus IT Services, a leading provider of innovative technology solutions. Our mission is to deliver exceptional customer experiences through outstanding service and support. We are committed to fostering a collaborative and dynamic work environment that encourages growth, learning, and achievement.

Job Description:
We are seeking skilled Customer Service Specialists to join our team, providing exceptional support and driving customer satisfaction. Key responsibilities include:
  • Addressing customer inquiries and resolving issues efficiently.
  • Maintaining accurate customer records and documentation.
  • Collaborating with colleagues to improve overall service quality.
  • Staying current with product knowledge and industry trends.

Requirements:
  • UK-Based Experience: Prior experience working with UK-based firms is highly desirable.
  • Similar Business Background: Experience in a similar business, such as The Homeware industry, will be a strong advantage.
  • Exceptional Communication: Excellent verbal and written communication skills are essential.
  • Customer-Centric: A strong focus on customer satisfaction and problem-solving is required.
  • Adaptability: Ability to adapt to changing situations and a dynamic work environment.
  • Team Player: Collaborative mindset and willingness to work as part of a team.
  • Tech-Savvy: Proficiency in using customer service tools and systems.


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