Complaint Resolution Specialist

4 days ago


Karachi, Sindh, Pakistan Mashreq Full time
Role Overview

We are seeking a highly skilled Complaint Resolution Specialist to join our team at Mashreq. As a key member of our customer service team, you will be responsible for resolving customer complaints in a fair, transparent, and timely manner.

Main Responsibilities:

  • Analyze customer complaints and identify root causes through thorough investigation.
  • Develop and implement solutions to address customer concerns and prevent future occurrences.
  • Collaborate with internal stakeholders to ensure seamless resolution of customer issues.
  • Update CRM records accurately and provide regular feedback to management.
  • Identify opportunities for process improvements and contribute to initiatives that enhance customer satisfaction.

Essential Skills:

  • Degree in Business Administration or related field.
  • Proven experience in complaint handling or customer service.
  • Exceptional communication and analytical skills.
  • Able to work independently and prioritize tasks effectively.
  • Strong knowledge of Retail Banking products and services.


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