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Customer Service Manager

2 weeks ago

Lahore, Punjab, Pakistan beBee Careers Full time

We are seeking a professional to manage queries from security officers and interact with them through various communication channels. This role requires a positive, empathetic, and professional attitude towards customers at all times.

Key responsibilities include responding promptly to inquiries and resolving customer complaints in a timely manner. Effective communication skills, both verbal and written, are essential for success in this position.

The ideal candidate will have previous experience working in a similar environment and be comfortable working flexible shifts. Good time management skills and the ability to deal with pressure are also highly valued.

This is a full-time opportunity that involves planning, directing, and coordinating operational functions. The successful candidate will work closely with clients and security officers to provide exceptional service and support.

  • Main Responsibilities:
  • Managing security officer queries and communicating effectively through various channels
  • Providing excellent customer service and resolving complaints efficiently
  • Working collaboratively with clients and security officers to deliver results

Requirements:

  1. Previous experience working in a similar environment
  2. Comfortable working flexible shifts
  3. Excellent communication and interpersonal skills
  4. Able to work under pressure and meet deadlines