Customer Experience Expert

4 days ago

Lahore, Punjab, Pakistan beBeeCustomerService Full time 3,000,000 - 5,000,000
Job Title: Customer Service Representative

Our organization is seeking an experienced and skilled customer service representative to join our team. The ideal candidate will have a strong track record of delivering exceptional customer experiences, managing multiple priorities, and working collaboratively in a fast-paced environment.


Key Responsibilities:
  • Effectively handle customer inquiries and issues via phone and email, providing timely and accurate solutions.
  • Utilize company systems to dispatch and assign drivers for bookings, ensuring seamless operations.
  • Prepare and maintain driver schedules to optimize productivity and efficiency.
  • Monitor live bookings, identifying and resolving any issues promptly to minimize downtime.
  • Produce high-quality reports using Excel, analyzing data to inform business decisions.
  • Collaborate with the UK-based team and drivers to ensure excellent service quality.
  • Maintain accurate records of bookings, cancellations, and payments, utilizing precise documentation practices.

Requirements:
  • Exceptional English communication skills (spoken and written), with the ability to adapt to diverse cultural backgrounds.
  • Excellent telephone and email etiquette, ensuring professional interactions at all times.
  • Proficiency in Microsoft Excel and general computer skills, with the ability to quickly learn new software applications.
  • Superior problem-solving and organizational skills, with experience in multitasking and working under pressure.
  • Prior experience in dispatching, call handling, or transport/logistics is highly desirable.

What We Offer:

We provide a dynamic and supportive work environment, offering competitive incentives, comprehensive leave policies, and opportunities for growth and development.

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