Support Services Manager

7 days ago


Chiniot, Punjab, Pakistan beBee Careers Full time
Job Requirements

We are seeking a highly skilled and experienced Customer Support Executive to join our team. The successful candidate will be responsible for delivering exceptional customer support via various channels.

Key Performance Indicators
  • Troubleshoot technical issues and provide timely resolutions to ensure customer satisfaction.
  • Maintain accurate records of customer interactions, including tickets, emails, and chats.
  • Collaborate with internal teams to resolve complex technical issues and escalate when necessary.
  • Stay up-to-date with product and service information to effectively address customer inquiries.
Qualifications
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and analytical thinking.
  • Proficiency in CRM software and Microsoft Office.
  • Ability to work in a fast-paced environment with multiple priorities.
  • Basic understanding of IT and networking concepts.
Compensation and Benefits

A competitive compensation package, including gratuity, incentive bonus, leaves, sports, and entertainment benefits.



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