IT System Expert

2 days ago

Islamabad, Islamabad, Pakistan beBeeInformationTechnologist Full time
Job Title

Our ideal candidate possesses a Bachelor's degree in Information Technology or a related field.

The successful applicant will be responsible for efficiently troubleshooting and resolving IT-related problems, assist in the installation and configuration of new systems and applications, collaborate with team members to improve service delivery processes, document support tickets, and maintain accurate records of issues and resolutions.

Key Responsibilities
  • Act as the primary point of contact (POC) for assigned tasks.
  • Diagnose hardware, software, or networking faults and resolve remotely for clients.
  • Provide technical support across the organization.
  • Liaise with the Service Delivery Department to identify and define requirements, scope, and objectives.
  • Proactively work with the recruitment team to onboard field engineers by conducting vetting calls.
  • Update clients timely on assigned tasks and provide technical reports.
  • Assist field engineers with their technical queries and procedural documentation.
  • Prepare field engineers for tasks and ensure they are updated on the scope of work.
  • Follow diagrams and written instructions to install or troubleshoot issues.
  • Ensure all deliverables have been completed by assigned field engineers.
  • Plan future improvements and suggest IT solutions to business problems.
  • Manage and prioritize numerous tasks/evaluations simultaneously.
  • Possibly train junior staff.
Requirements
  • Proficiency in Windows operating systems.
  • Familiarity with networking concepts and TCP/IP protocols.
  • Experience with troubleshooting hardware and software issues.
  • Strong communication and interpersonal skills.
  • Ability to work independently and manage time effectively.
  • Knowledge of ticketing systems is a plus.

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