Customer Success Advocate

2 days ago


Karachi, Sindh, Pakistan beBee Careers Full time

About our Customer Success Executive role

Job Description

We are seeking a skilled professional to join our team as a Customer Success Executive. In this role, you will work closely with technical teams to ensure a high level of support for our customers.

You will be responsible for monitoring Zendesk support queues, addressing any support tickets opened by users, and providing prompt, efficient, and detailed support to customers. Your positive attitude, empathy, and professionalism towards customers will be essential in delivering an exceptional customer experience.

You will perform client onboarding and training post-sales, prepare knowledge base support articles, and handle support phone calls. Additionally, you will actively seek solutions to customer needs and communicate trends to leadership, suggesting innovative solutions to enhance the customer experience.



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