
Operational Manager
2 weeks ago
Job Description:
This role is responsible for coordinating among various teams, ensuring successful operations, and driving process improvements. The ideal candidate will have a strong understanding of management principles and be able to analyze data using various tools.
Key Responsibilities:
- Coordination among operation, support, and management teams
- Communication management between stakeholders in different regions
- Report writing, data analysis, and performance monitoring
- Analyzing software application issues for logs and reports
- Maintaining KPIs
- Surety that operations are successful
- Motivation management and team building
- Process implementation and continuous improvement
Requirements:
- Management understanding
- Highly proactive
- Excellent interpersonal skills
- Excellent English speaking and writing
- Data analysis capabilities using various tools
Experience and Education:
The candidate should have at least 5 years of experience running successful operations in BPO or call centers. A graduate degree from a reputable foreign or local university is required. ITIL and Six Sigma certification is a plus.
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