Return Merchandise Specialist

4 days ago

Islamabad, Islamabad, Pakistan beBee Careers Full time

Job Description

Return Merchandise Specialist

We are seeking an experienced Return Merchandise Specialist to join our team. As a key member of our operations department, you will play a pivotal role in managing the process of client returns, ensuring efficient handling and resolution while maintaining positive relationships with both customers and suppliers.

This position requires strong communication skills, both written and oral, as well as effective time management. The ideal candidate will have a solid understanding of supply chain processes and a background in vendor negotiation and administration.

Key Responsibilities:

  • Process client returns to company stock and suppliers using in-house processing software.
  • Apply for supplier RMA (Return Merchandise Authorization) numbers.
  • Ensure that appropriate products are shipped to the supplier.
  • Ensure Zero outstanding open RMAs in the database aged over 60 days.
  • Develop and maintain good relationships with customers/manufacturers by utilizing the most suitable communication method (i.e., fax, email, telephone) to facilitate smooth returns operations.
  • Transfer stock from bin to bin or warehouse to warehouse using in-house processing software.
  • Familiarize and obtain a comprehensive understanding of in-house processing software (AX and MS Outlook).
  • Verify goods are correctly identified before shipping.
  • Liaise with internal departments.
  • Coordinate deliveries with various courier services.
  • Provide support and assistance as required to meet business objectives (i.e., picking, packing, invoicing, cycle counting, stock and stock takes).

Required Skills and Qualifications

  • Degree in Supply Chain or related field.
  • 1-2 years of experience in Supply Chain (Experience in procurement is a plus).
  • Excellent communication skills.
  • Background of working with US vendors, distribution, or the retail computer hardware/software industry is preferred.
  • Expertise in vendor negotiation and administration, and proficiency with basic MS Office applications is also required.

Benefits

We offer a comprehensive benefits package, including health insurance coverage for family members, life insurance, voluntary pension fund scheme, EOBI, and on-the-house quality food, gym, and more.

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