Executive Client Representative

20 hours ago


Lahore, Punjab, Pakistan Top Spot Full time
About the Role

We are seeking an experienced Customer Service Liaison to join our team at Top Spot. The ideal candidate will possess excellent communication and problem-solving skills, with a proven track record of delivering exceptional customer experiences.

Key Responsibilities:
  • Handle client inquiries and concerns via phone, email, and chat platforms
  • Evaluate complex issues and escalate them to the relevant department or supervisor when necessary
  • Maintain detailed records of all client interactions
  • Work collaboratively with other departments to resolve client issues efficiently
  • Provide regular updates to management on client satisfaction levels
  • Perform other tasks assigned by management
Requirements:
  • 1-2 years of experience in a customer service or client relations role
  • Excellent written and verbal communication skills
  • Strong problem-solving and analytical abilities
  • Ability to work independently and as part of a team
  • Proficiency in Microsoft Office Suite
  • Capacity to work under pressure and meet deadlines effectively

This is an excellent opportunity to join a dynamic organization like Top Spot, which operates in the Information Technology and Services sector in Lahore, Pakistan.



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