Senior Technical Support Engineer

2 days ago


Islamabad, Islamabad, Pakistan ATSG Full time

About the Position

The Senior Technical Support Engineer at ATSG will be responsible for providing technical support and guidance to our team members, as well as collaborating with other departments to resolve complex technical issues.

Key Responsibilities
  • Provide technical support and escalation for critical incidents and problem management activities.
  • Collaborate with colleagues to review customer networks, design network infrastructure changes and migrations, and participate in implementations of complex enterprise network environments.
  • Complete service requests, network implementations, migrations, and other change management engineering activities.

Responsibilities:

  • Act as a technical mentor to MST Network team and Associate Network Engineers.
  • Provide on-call support for tier 2 technical issues.
  • Document customer issues, communications, steps taken to resolve, and current status through ServiceNow.


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