Service Support Expert

2 weeks ago


Lahore, Punjab, Pakistan beBee Careers Full time
Customer Service Representative

We are seeking an exceptional customer service professional to handle inquiries, resolve issues, and deliver outstanding support. This role requires strong communication skills, a positive attitude, and the ability to work effectively in a team environment.

Key Responsibilities:
  • Respond to customer inquiries in a timely and efficient manner.
  • Investigate and resolve customer complaints, providing solutions that meet their needs.
  • Assist with expediting orders as necessary, ensuring prompt delivery of products.
  • Provide expert advice on products, pricing, and availability, ensuring customers receive accurate information.
  • Capture customer feedback on market trends and pricing, using this insight to improve our services.
  • Communicate with customers through various channels, including phone, email, and chat.
  • Resolve customer issues promptly, finding optimal solutions that meet their needs.
  • Address shipping inquiries and order status questions, providing clear and concise information.
  • Develop product expertise and understand customer needs, enabling us to deliver exceptional service.
Requirements:
  • Fluency in English is essential for effective communication with customers.
  • A confident personality and ability to meet sales targets are critical for success in this role.
  • Experience working in a team environment is vital for achieving goals and delivering results.
  • Familiarity with US, UK, and Australian campaigns is required for success in this role.
  • Outbound and inbound call center experience is highly valued, but not mandatory.
  • The ability to handle sales, customer support, and follow-up tasks through various communication channels is essential for this role.
About Us

We specialize in connecting buyers and sellers across industries worldwide, offering a range of products and services.



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