Experience Manager

4 days ago

Karachi, Sindh, Pakistan beBeeCustomer Full time 60,000 - 75,000
Customer Experience Associate Role Overview

SadaPay is revolutionizing the way people manage their finances in Pakistan with a digital-first experience that makes managing money simple, transparent, and hassle-free.

Our platform empowers users to take control of their financial lives without the need for paperwork or long wait times. With over 2 million users, we've created a payment experience that's actually enjoyable.

Why This Position Matters

As a Customer Experience Associate, you'll be the face of SadaPay and the first point of contact for our users. Your role is critical in ensuring that our users have a positive and seamless experience with our platform.

Key Responsibilities

  • Respond to customer inquiries via email, live chat, and social media in a friendly, fun, and honest manner.
  • Investigate and resolve issues such as failed transfers, declined payments, and lost or stolen cards quickly and effectively.
  • Collaborate with other departments to identify and monitor any suspicious activity.

Essential Skills and Qualifications

  • Excellent verbal and written communication skills with an emphasis on attention to detail.
  • A calm personality so that you're able to deal with a lot of issues and queries over chats each day.
  • A positive and patient attitude, with a genuine desire to help customers and have them leave each interaction feeling great.
  • Strong problem-solving skills and a knack for investigation.
  • A passion for quality and a focus on providing exceptional customer service.

Benefits of Working at SadaPay

  • USD-denominated salary to protect against inflation.
  • Remote-first work culture, allowing team members to work from anywhere.
  • Flexible leave policy to support a sustainable work-life balance.
  • Comprehensive insurance coverage, including life and medical insurance.
  • Provident fund contributions to support financial growth.
  • Technology and resources to ensure efficient and comfortable work.

Equal Opportunity Provider

We strive to create an inclusive environment where everyone feels welcome and valued. Our recruitment process is built on fairness and equality for all, irrespective of race, age, gender, color, religion, social status, disability, or ethnicity.

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