Customer Experience Manager

5 hours ago

Karachi, Sindh, Pakistan beBeeRetail Full time 6,000,000 - 8,500,000
Store Operations Manager

This role involves overseeing the daily functioning of our retail stores to deliver an exceptional customer experience.

Key Responsibilities:

  • Manage store inventory levels, order supplies, and conduct regular stock audits to maintain optimal stock levels.
  • Provide top-notch customer service, respond promptly and professionally to customer queries and complaints, and build strong relationships with customers.
  • Train and mentor retail staff to meet sales targets, offer coaching and feedback, and support their professional growth within the team.
  • Assist in developing and implementing marketing campaigns and promotional events to boost sales and engagement.

Job Requirements:

  • A minimum of 2 years' experience in retail operations, preferably in a design industry setting.
  • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
  • Excellent communication and interpersonal skills, with the ability to work effectively with colleagues, customers, and stakeholders.
  • Proficiency in Microsoft Office and inventory management software, with the ability to learn new systems quickly.
  • The capacity to adapt to a fast-paced environment, handle multiple tasks simultaneously, and adjust to changing circumstances.

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