Merchandise Experience Manager

We are seeking a highly skilled and detail-oriented Merchandising & Product Operations Specialist to join our dynamic team.

This role is pivotal in bringing our in-app experience to life — combining deep ownership of merchandising execution with operational excellence. The successful candidate will take charge of configuring, managing, and optimizing the in-app storefront experience, working closely with cross-functional teams to deliver a seamless, compelling, and conversion-driven user journey.

Key Responsibilities:

• Manage the in-app storefront, including the homepage, category landing pages, carousels, and other critical real estate.
• Take full ownership of content configuration and execution using merchandising tools — ensuring timely, accurate, and smooth deployment.
• Curate, implement, and continuously improve merchandising strategies aligned with business goals and customer insights.
• Ensure the seamless execution of promotional plans and the merchandising calendar.

Data-Driven Optimization:

• Analyze user behavior, product performance, and merchandising metrics to guide in-app improvements.
• Use analytics to enhance product discovery, engagement, and conversion rates across surfaces.
• Conduct post-launch performance tracking and iterate for scale based on insights.

Cross-Functional Collaboration:

• Work closely with Category Management, Marketing, Catalog, and Design teams to coordinate effective campaigns and launches.
• Act as the key liaison across Growth, Category, and Product teams to ensure alignment on merchandising and product content updates.

Content & Product Operations:

• Lead the configuration and synchronization of in-app content for consistency across platforms.
• Ensure timely and accurate setup of feature and product releases.
• Monitor tool performance and flag inefficiencies to drive continuous process optimization.

Project & Program Management:

• Independently manage multiple initiatives — from campaign setup to product releases — while ensuring cross-functional coordination.
• Develop documentation and SOPs for merchandising workflows and content governance.

Customer-Centric Innovation:

• Leverage feedback and market research to identify new merchandising opportunities.
• Work with Growth, Category, and other cross-functional teams to enhance app usability and discoverability from a merchandising perspective.

Requirements:

• E-commerce or retail experience.
• Basic Coding Knowledge: Comfort with basic coding concepts to support content configuration and tool troubleshooting.
• Communication Skills: Clear, effective communication for collaborating with cross-functional teams, sharing insights, and gathering feedback.
• Analytical Skills: Ability to interpret data and derive actionable insights for improvements.
• Project Management: Strong organizational skills to manage multiple projects, set priorities, and meet deadlines.
• Problem Solving: Proactive skills to identify issues and work collaboratively on solutions.
• Attention to Detail: Meticulousness when monitoring performance, analyzing data, and executing processes.
• Customer Focus: A customer-centric mindset in decision-making, shaping product features to enhance satisfaction.
• Quality Assurance: Knowledge of QA processes to ensure the output meets standards and issues are promptly addressed.
• Continuous Learning: Willingness to stay updated on industry trends, emerging technologies, and best practices in product management and operations.

What We Offer:

• A competitive compensation package.
• A comprehensive benefits program.
• A chance to work with a talented and diverse team.
• Opportunities for professional growth and development.
• A dynamic and supportive work environment.