Customer Experience Manager

2 days ago

Karachi, Sindh, Pakistan beBeeProblem Full time $45,000 - $60,000

The Team Lead CSR is responsible for delivering a class-apart customer experience, as measured by performance objectives and in accordance with the core values of our organization. The ideal candidate will possess excellent communication skills, be able to think critically and make sound decisions, and have strong problem-solving abilities.

Key Responsibilities:
  1. Assist customers with their items purchased through the e-commerce website.
  2. Convey interest in each customer through their words with courtesy, attention, a friendly, and caring image.
  3. Provide alternatives to products/items that are not available on the e-commerce website.
  4. Follow standard processes and procedures when providing resolutions.
  5. Stay up-to-date with the latest updates on system information, process changes, and future updates.
  6. Must be able to overcome objections and handle customer pushbacks.
Requirements:
  • Excellent communication and interpersonal skills.
  • Critical thinking and problem-solving abilities.
  • Ability to work independently and as part of a team.
  • Strong organizational and time management skills.
  • Ability to adapt to changing situations and priorities.
Working at Our Organization:

We value our employees and strive to create a positive and inclusive work environment. Our company culture emphasizes teamwork, open communication, and mutual respect. We offer opportunities for growth and development, competitive salaries, and benefits packages.

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