Technical Network Support Specialist

9 hours ago

Islamabad, Islamabad, Pakistan beBeeSupport Full time $60,000 - $90,000
Cloud Communications Position

A leading provider of managed services is seeking a skilled Telecom Technical Customer Support professional to join its team.

This role requires a minimum of one year of previous telecom technical customer support job-related experience and strong knowledge of WAN technologies.

Responsibilities include troubleshooting layer 1 and 2 circuit issues, working with CLECs and ILECs to manage tickets, and engaging with vendors on hardware and software related issues.

The ideal candidate will have experience with network monitoring tools, SD-WAN technologies, and router management systems.

Additional qualifications include testing and troubleshooting CLEC networks, as well as having telecom certifications.

Job Description:

  • Troubleshoot Layer 1 (physical layer) and layer 2 circuit issues.
  • Work with CLEC's and ILEC's to manager tickets and troubleshoot transport and layer 2 issues.
  • Engage and troubleshoot with vendors on hardware and software related issues.
  • Manage customer trouble tickets through our ticketing system.
  • Troubleshoot with the customers and vendors via phone, email, and chat to resolve service issues
  • Provide detailed and timely ticket updates

Requirements:

  • Position requires a minimum of one (1) year of previous Telecom Technical Customer Support job-related experience.
  • Strong knowledge of WAN technologies.
  • Experience with centralized device monitoring and management tools.
  • Working knowledge of Cisco, Juniper, and Adtran routers.
  • Prior experience working with CLECs (Verizon, AT&T, CenturyLink, etc.)
  • Prior experience with T1, Fiber & DS3 repair
  • Basic experience with network topology
  • Understanding of Originating and Terminating Call Flows
  • Excellent attention to detail and writing skills with the ability to make clear and concise notes in repair tickets, emails, and internal or external correspondence.
  • Familiar with SIP (Session Initiated Protocol), RTP (Real-time Transport Protocol).

Benefits:

  • Testing and troubleshooting CLEC networks
  • Telecom certifications
  • Lan/Wan, router, and firewall technologies knowledge
  • Testing T1 loopback testing
  • Experience with SD-WAN
  • Working knowledge of Traditional TDM networks

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