
Order Fulfillment Representative
1 week ago
Job Requirements:
This role requires a highly organized and detail-oriented individual with excellent communication skills to provide exceptional support to patients and internal departments.
Responsibilities:
- Facilitate patient orders by processing payments, updating patient information, and providing order status updates.
- Address patient inquiries related to billing, tracking information, returns, and insurance coverage, resolving issues and concerns effectively.
- Collaborate with internal departments to assist patients with additional support, ensuring seamless communication and resolution of issues.
- Maintain strong follow-up on all open cases, tracking progress and ensuring that no patient inquiries or issues are overlooked or unresolved.
- Document all patient interactions, resolutions, and internal communications accurately in customer support and ticketing systems.
- Stay up-to-date on product knowledge, company policies, and industry regulations to provide accurate and informed support to patients and internal stakeholders.
Qualifications:
- Experience in customer support, ticket handling, or a related field is preferred.
- Excellent communication skills, both verbal and written.
- Strong organizational skills and attention to detail.
- Proficiency in using customer support software, ticketing systems, and Microsoft Office applications.
- Ability to maintain confidentiality and adhere to HIPAA regulations.
- Strong problem-solving skills and a proactive approach to addressing patient inquiries and resolving issues.
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