Senior Customer Service Representative

14 hours ago


Saddar Town, Pakistan beBee Careers Full time

We are looking for a Senior Customer Service Representative to manage our customer service team.

Job Description:

  1. Provide guidance to the customer service team in capturing customer expectations/requirements in the NCM (Non-Compliance) process.
  2. Develop individual training plans for the team based on current and future development requirements.
  3. Monitor order management performance using dedicated KPIs and reporting.
  4. Review job levels, resource utilization, and planning jointly with functional counterparts.

Required Skills and Qualifications:

  1. Graduation, preferably in business and/or supply chain.
  2. 4 to 5 years of relevant experience in customer service, supply chain, sales, and team management.
  3. Experience in customer service, supply chain, sales, and managing a team of about 8 customer service officers for at least a year preferred.
  4. Service excellence competencies.

Benefits:

  • Act with entrepreneurial drive and communicate effectively.
  • Develop self and others through collaboration.
  • Involve in the recruitment and talent management of customer service officers.


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