Cisco UCCE Solutions Engineer

Job OverviewWe are seeking a highly skilled Cisco UCCE Solutions Engineer to join our team at Avira Technologies. The ideal candidate will have a strong background in unified contact center solutions, with expertise in designing, implementing, and maintaining complex telephony systems.

Responsibilities:Implement Cisco IP Telephony solutions by translating business requirements into project plans through the implementation of Cisco IP Telephony applications.Deploy, configure, and script Cisco UCCE software [ICM, and CVP], Cisco Outbound options.Take ownership of project tasks, quantify and complete them on time with minimal supervision.Work...

About the Role:This position involves overseeing the implementation of Cisco IP Telephony solutions by translating business requirements into project plans through the implementation of Cisco IP Telephony applications, including Cisco CVP/ICM (Cisco Voice Portal/Intelligent Contact Manager) Enterprise call routing, Cisco IPCC (IP Contact Center), and VXML...

Job Requirements:We seek an experienced professional with a minimum of 5 years of relevant Cisco UCCE experience and hands-on experience in Cisco Unified Contact Center Enterprise (UCCE)/ICM/CVP, Call Studio, and ICM Scripting. Additionally, excellent communication and presentation skills, including demonstrated ability to effectively engage, influence, and...

Required Skills and QualificationsMinimum of 5 years of relevant Cisco UCCE experience.Experience with voice gateways or SIP protocol experience.Hands-on experience in Cisco Unified Contact Center Enterprise (UCCE)/ICM/CVP, Call Studio, and ICM Scripting.Hands-on experience in UCCE/ICM troubleshooting including RTTEST, OPCTEST, PROCMON, DUMPLOG.

About the RoleThe Sr Cisco UCCE Engineer position is responsible for leading the development and upgradation of the telephony platform, including Unified Contact Center Enterprise (UCCE). This role requires a high-level understanding of WAN/LAN technologies, VoIP/SIP call routing technologies, and protocols such as TCP/IP routers, SBCs, servers, switches,...

Key ResponsibilitiesImplement Cisco IP Telephony solutions by translating business requirements into project plans through the implementation of Cisco IP Telephony applications including Cisco CVP/ICM (Cisco Voice Portal/Intelligent Contact Manager) Enterprise call routing, Cisco IPCC (IP Contact Center), and VXML (Voice Extensible Markup Language)...

About the Role:We are looking for a highly skilled IT Infrastructure Architect to join our team at Enterprise Engineering Solutions. As a key member of our organization, you will be responsible for designing and implementing complex network and infrastructure solutions, ensuring the security and scalability of our systems.Responsibilities:Design and...

Job Description:We are seeking an experienced Network and Infrastructure Solutions Expert to join our team at Enterprise Engineering Solutions. As a key member of our organization, you will be responsible for designing and implementing complex network infrastructures, ensuring the security and scalability of our systems.Key Responsibilities:Design and...

Job Requirements:We are seeking a highly skilled Network and Infrastructure Solutions Expert to join our team at Enterprise Engineering Solutions. As a key member of our organization, you will be responsible for designing and implementing complex network and infrastructure solutions, ensuring the security and scalability of our...

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Key SkillsTo succeed in this role, you will need to have the following skills and qualifications:Bachelor's degree in Computer Science, Information Technology, or a related field.Minimum 3–5 years of hands-on experience with Cisco switches and Ruckus wireless solutions.Experience with Office 365 and Azure administration.Proven knowledge of SIEM solutions...

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