![ABC](https://media.trabajo.org/img/noimg.jpg)
Cybersecurity and Network Solutions Professional
4 hours ago
About the Job:
We are looking for a Cybersecurity and Network Solutions Professional to join our team at ABC. As a key member of our technical support team, you will be responsible for providing advanced technical support to our clients.
Job Description:
The successful candidate will have a proven track record of providing excellent technical support to clients, addressing complex hardware, software, and network issues. You will also be responsible for troubleshooting and resolving escalated incidents and service requests efficiently.
Responsibilities:
- Provide advanced technical support to clients.
- Troubleshoot and resolve escalated incidents and service requests.
- Maintain comprehensive documentation of client environments, configurations, and support procedures.
- Collaborate directly with clients to understand their technical needs and provide proactive solutions.
Requirements:
- Proven hands-on experience in network engineering.
- Advanced knowledge of routing, switching, firewalls, and wireless technologies.
- Deep understanding of networking protocols.
- Experience with network diagnostic, monitoring, and analysis tools - 3+ years.
- Working knowledge of network operating systems (Cisco IOS, Juniper JUNOS, etc.).
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