Senior Unified Contact Center Enterprise Specialist

Required Skills and QualificationsMinimum of 5 years of relevant Cisco UCCE experience.Experience with voice gateways or SIP protocol experience.Hands-on experience in Cisco Unified Contact Center Enterprise (UCCE)/ICM/CVP, Call Studio, and ICM Scripting.Hands-on experience in UCCE/ICM troubleshooting including RTTEST, OPCTEST, PROCMON, DUMPLOG.

We are seeking a talented Avaya Aura Communication Manager Specialist who can lead our Avaya Aura solutions team. The ideal candidate will have excellent communication skills, ability to work effectively with co-workers, and experience in high availability environments.Key SkillsExpertise in Avaya Aura Enterprise Contact Center.Experience with Client...

Job ResponsibilitiesDevelop customer-facing project solutions for enterprise integration of our contact center components with third-party software.Create backend services using cloud-native architectures, API-gateway patterns, scalability, and performance in Java/SpringBoot, NodeJS, Python/Flask, etc.Design asynchronous communication topologies using...

Job SpecificationRequirements for this role include a Bachelor's degree in Business, Communication, or a related field, as well as proven experience in a contact center environment with at least 1.5 years in a leadership role. Strong leadership, coaching, and interpersonal skills are essential, along with excellent communication skills, both written and...

Client Services & Customer SupportGeeks Consultancy invites applications from motivated and enthusiastic individuals for the position of Business Process Associate.As a key member of our contact center team, you will be responsible for handling customer inquiries, resolving issues and providing exceptional customer service.Key requirements include a high...

ResponsibilitiesThis position involves acting as the point of contact for daily Genesys cloud issues and concerns. You will support Genesys Operations as Tier-2 and Tier-3, and troubleshoot day-to-day operational issues with respect to Genesys and its integrated platforms.Your responsibilities will include:Performing telephony, contact center, and other...

Abacus Outsourcing's Contact Center is looking for a seasoned Team Lead to drive business growth through effective team management. The ideal candidate will have a strong background in leadership, with experience in a contact center environment. Key responsibilities include: * Leading, coaching, and mentoring a team of customer service representatives *...

We are seeking a highly skilled Avaya Aura Specialist to join our team. The ideal candidate will have hands-on experience with Avaya Aura Enterprise Contact Center, Avaya Proprietary recorder, and IP Office.Key ResponsibilitiesDesign and implement call center solutions using Avaya Aura Enterprise Contact Center.Manage customer POC and team.Resolve agents'...

About This OpportunityWe're seeking an exceptional Associate Genesys Engineer to join our team and take on a challenging role that requires expertise in Genesys cloud operations. As a key member of our team, you'll be responsible for ensuring seamless day-to-day operations, resolving technical issues, and collaborating with cross-functional teams.Key...

Job OverviewWe are seeking a highly skilled Cisco UCCE Solutions Engineer to join our team at Avira Technologies. The ideal candidate will have a strong background in unified contact center solutions, with expertise in designing, implementing, and maintaining complex telephony systems.

As a developer at Expertflow, you will have the opportunity to work on cutting-edge projects that transform the way businesses interact with their customers. Our cloud contact center software enables companies to provide seamless customer experiences across multiple channels.Key ResponsibilitiesDeveloping software applications in a variety of programming...

About the RoleWe are looking for an exceptional Enterprise Growth Specialist who can drive business expansion and revenue growth in the IT sector.Main Responsibilities:Develop and implement a business development strategy to achieve revenue targets.Analyze client needs and market requirements to create customized solutions.IDentify and pursue new enterprise...

Responsibilities:This position is responsible for supporting, coaching, developing, and supervising a team of CSRs. The ideal candidate will have a proven track record in call center management, with expertise in software applications such as Microsoft Word and Excel.Requirements:A Bachelor's/College Degree in any field; Call Centre Certification is highly...

We require a highly experienced Avaya Aura Enterprise Contact Center professional to join our team. The successful candidate will have strong knowledge of Avaya Aura Enterprise Contact Center, Avaya Proprietary recorder, and IP Office.ResponsibilitiesHands-on experience with Avaya Aura Enterprise Contact Center.Experience with Communications Manager (CM)...

Company Overview:Afiniti is a leading provider of artificial intelligence technology that elevates the customer experience by making moments of human connection more valuable. Our mission is rooted in a simple yet powerful idea: understanding patterns of human behavior enables us to predict how people will interact and create meaningful connections.We...

Job DescriptionThis is an exciting opportunity to join Soft Enterprise as a Marketing Communications Specialist. In this role, you will be responsible for developing and implementing social media strategies to drive business growth and improve brand awareness. Your primary goal will be to create and disseminate compelling content across multiple social media...

We are seeking an experienced enterprise application specialist to join our team at Big Data Inc. in Pakistan. As an enterprise application specialist, you will be responsible for designing, developing, and implementing large-scale enterprise applications using Java-based technologies.Key ResponsibilitiesDesign and develop complex software systems using Java...

Enterprise Resource Planning SpecialistOur company is seeking an experienced Enterprise Resource Planning (ERP) specialist to join our team. The successful candidate will have a strong background in ERP systems and experience in implementing ERP software solutions.Key ResponsibilitiesImplement ERP software solutionsDevelop and maintain ERP system...

We are seeking a highly skilled Senior IT Specialist to join our team at Stewart. As a Senior Network Engineers, you will work closely with our IT team to design, implement, and maintain our network infrastructure. You will have a strong background in network security, firewall administration, and access control.Responsibilities:Evaluating network systems to...

**Job Description:** User-Centered Design SpecialistAt Grand City, we believe that good design can make all the difference in creating a great user experience. As a User-Centered Design Specialist, you will play a crucial role in designing and developing intuitive interfaces for our digital products.Your primary responsibility will be to work closely with...