Technical Customer Advocate

1 day ago


Lahore, Punjab, Pakistan beBeeSupport Full time 600,000 - 1,200,000
Customer Support Specialist

We are seeking a dedicated professional to deliver exceptional technical and customer support for our software solutions.

Key Responsibilities:
  • Respond promptly and professionally to customer inquiries via multiple channels.
  • Diagnose and resolve technical issues, ensuring swift resolution and high levels of customer satisfaction.
  • Escalate complex technical issues to the relevant teams with complete and accurate information.
  • Identify and report customers at risk of churn to the relevant stakeholders.
  • Contribute to initiatives aimed at improving customer experience and support processes.
  • Develop technical competence for all products.
  • Assist sales teams in product demos, creating expansion opportunities.
Requirements:
  • Bachelor's degree or equivalent qualification.
  • Minimum 1 year of experience in a technical support role with direct customer interaction.
  • Strong ability to troubleshoot and resolve software-related technical issues.
  • Excellent verbal and written communication skills.


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