
Quality Assurance Coordinator
7 days ago
We are seeking a highly skilled and experienced Complaints Manager to join our team at Translation Empire PK. In this role, you will be responsible for leading a team of complaint handlers, analyzing data to identify trends and areas for improvement, and developing strategies to minimize complaint handling time.
The successful candidate will have a strong background in complaint handling, excellent leadership and coaching skills, and the ability to work collaboratively with different teams across the business. They will also possess excellent analysis and excel skills, be self-motivated, and able to motivate employees through continuous training.
Key Performance Indicators:- Reduce complaint handling time by implementing effective strategies.
- Improve customer satisfaction ratings through timely and effective complaint resolution.
- Develop and maintain positive working relationships with cross-functional teams.
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Rawalpindi Cantonment, Pakistan Translation Empire PK Full timeAt Translation Empire PK, we are seeking a highly skilled Quality Assurance Coordinator for Customer Interactions to join our team. In this role, you will be responsible for monitoring inbound and outbound calls, evaluating customer interactions, and providing feedback to customer service representatives to enhance communication and service...
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Quality Assurance Specialist
5 hours ago
Rawalpindi Cantonment, Pakistan Stellar Communication Full timeAt Stellar Communications, we're on a mission to deliver exceptional customer experiences through our quality assurance processes. As a Top Notch QA Manager, you'll play a crucial role in driving continuous improvement and ensuring the highest standards of quality.This is an exciting opportunity for someone who has a passion for delivering top-notch customer...
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Quality Assurance Specialist
6 days ago
Rawalpindi Cantonment, Pakistan Moonlabor Full timeAt Moonlabor, we are seeking a skilled Quality Assurance Specialist to oversee the quality of our products and services. This role is responsible for developing quality standards, conducting tests, and identifying issues in production.The ideal candidate will have proven work experience as a Quality Assurance Associate or similar role, with a working...
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Quality Assurance Specialist
1 week ago
Rawalpindi Cantonment, Pakistan Voxnet Communications Full timeQuality Assurance Specialist Voxnet Communications, Pakistan The primary responsibility of the call center Quality Assurance Representative is to measure and evaluate the performance of the sales and customer service representatives who come in direct contact with the company's consumer base. The quality assurance representative must ensure compliance with...
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Quality Assurance Specialist
5 hours ago
Rawalpindi Cantonment, Pakistan Aiitsolutions Full timeAiitsolutions is a leading provider of IT services, helping businesses expand their technology needs. We understand the importance of quality and support required to run a business successfully.Company OverviewWe provide a range of services including Managed IT Services, IT Services Consultancy, Infrastructure Deployment, Network Operation Center Services,...
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Call Center Quality Assurance Specialist
2 days ago
Rawalpindi Cantonment, Pakistan Voxnet Communications Full timeQuality Assurance Specialist - Auto InsuranceVoxnet Communications is a leading provider of call center services, and we are currently seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will play a critical role in ensuring that our auto insurance calls meet the highest standards of quality.Your...
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Quality Assurance Professional
1 week ago
Rawalpindi Cantonment, Pakistan Voxnet Communications Full timeJob OverviewVoxnet Communications seeks a highly skilled Quality Assurance Specialist to evaluate the performance of sales and customer service representatives. As a quality assurance representative, you will ensure compliance with company and industry standards.Key ResponsibilitiesEvaluate call center representatives' performance using call monitoring...
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Software Quality Assurance
9 hours ago
Rawalpindi Cantonment, Pakistan Aiitsolutions Full timeRawalpindi, Pakistan | Posted on 05/07/2024At AIIT Solutions, we believe that businesses are now expanding exponentially, so as the technology needs to run the businesses. We understand your technology needs and support required to run the business. We provide IT services so that you can stay focused on your primary business. We provide the following...
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Quality Assurance Specialist
7 days ago
Rawalpindi Cantonment, Pakistan Translation Empire PK Full timeWe are seeking a Quality Assurance Specialist to join our team at Translation Empire PK. In this role, you will lead the development, implementation, and maintenance of Integrated Management Systems (IMS) compliant with ISO 9001, ISO 22301, ISO 14001, and ISO 45001 standards.">Lead IMS development, implementation, and maintenanceEnsure quality, business...
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Quality Assurance Coordinator
1 week ago
Rawalpindi Cantonment, Pakistan Translation Empire Full timeAt Translation Empire, we are looking for a skilled professional to play a key role in monitoring and evaluating customer interactions. As a Call Quality Analyst, you will be responsible for ensuring the highest standards of service quality and compliance.Job Description:Monitor and evaluate customer interactions to identify areas for improvement.Analyze...
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Quality Assurance Lead
4 days ago
Rawalpindi Cantonment, Pakistan Translation Empire PK Full timeAbout the RoleWe are looking for a highly skilled Quality Assurance Lead to oversee the development and implementation of our Integrated Management Systems. As a key member of our team, you will be responsible for ensuring that our organization meets the highest standards of quality, business continuity, environmental, and health and safety.Main...
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Rawalpindi Cantonment, Pakistan Voxnet Communications Full timeAuto Insurance Quality Assurance RoleWe are seeking a skilled Quality Assurance Specialist to join our team at Voxnet Communications. In this role, you will be responsible for evaluating the quality of auto insurance calls and providing actionable feedback to agents.The successful candidate will have a strong background in call center operations and a proven...
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Auto Insurance Quality Assurance Specialist
2 days ago
Rawalpindi Cantonment, Pakistan Voxnet Communications Full timeJob Title: Auto Insurance Quality Assurance SpecialistWe are seeking a dedicated Quality Assurance Specialist to join our team at Voxnet Communications. In this role, you will be responsible for listening to recordings of auto insurance calls and providing detailed feedback based on the conversations.The ideal candidate will have previous call center...
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Quality Assurance Director
6 days ago
Rawalpindi Cantonment, Pakistan Translation Empire PK Full timeAbout the OpportunityWe are seeking a highly experienced Quality Assurance Director to lead our quality management initiatives at Translation Empire PK. As a key member of our team, you will be responsible for developing and refining policies, procedures, and guidelines aligned with ISO 9001, 22301, 14001, and 45001 standards.Your primary focus will be on...
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Quality Assurance and Process Improvement Lead
2 weeks ago
Rawalpindi Cantonment, Pakistan Translation Empire PK Full timeWe are seeking a highly detail-oriented and organized QUALITY ASSURANCE AND PROCESS IMPROVEMENT LEAD to join our team at Translation Empire PK.About the RoleThis is a full-time position that will involve leading quality assurance efforts and implementing process improvements across our organization.ResponsibilitiesLead quality assurance efforts to ensure...
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Quality Assurance Professional
4 days ago
Rawalpindi Cantonment, Pakistan Translation Empire Full timeQuality Assurance Professional - Call Monitoring is an exciting opportunity to join our team at Translation Empire. As a Quality Assurance Professional, you will play a vital role in ensuring the quality of our customer service operations.About the Role:You will evaluate customer interactions based on accuracy, communication skills, and compliance with...
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Quality Assurance Specialist
1 week ago
Rawalpindi Cantonment, Pakistan Translation Empire Full timeWe are seeking a meticulous and detail-oriented QA Executive with 3–5 years of experience in manual software testing. The ideal candidate will play a key role in ensuring the quality and reliability of our software applications by executing comprehensive test plans, identifying defects, and collaborating with cross-functional teams to drive...
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Senior Quality Assurance Specialist
2 days ago
Rawalpindi Cantonment, Pakistan Codefreaks Full timeJob Description:We are seeking a meticulous SQA Engineer to ensure the quality of software through rigorous testing.Key Responsibilities:Develop, document, and execute test plans and cases for web and mobile applications.Identify, log, and track software defects using bug tracking systems.Collaborate with developers to identify and resolve defects.Perform...
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Quality Operations Coordinator
6 days ago
Rawalpindi Cantonment, Pakistan Moonlabor Full timeWe are seeking a highly organized and detail-oriented Quality Operations Coordinator to join our team at Moonlabor. The primary responsibility of this role is to coordinate and implement quality operations processes, including document control, training, and continuous improvement initiatives.The successful candidate will have a strong understanding of...
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Technical Quality Assurance Expert
1 week ago
Rawalpindi Cantonment, Pakistan Vizz Web Solutions Full timeVizz Web Solutions is a rapidly growing software development firm that requires a skilled SQA Engineer to join our team. As a key member of our quality assurance team, you will be responsible for ensuring the delivery of high-quality software products.ResponsibilitiesDevelop and maintain test plans to ensure comprehensive testingCreate and execute test cases...