Quality Assurance Coordinator

7 days ago


Rawalpindi Cantonment, Pakistan Translation Empire PK Full time
Role Overview

We are seeking a highly skilled and experienced Complaints Manager to join our team at Translation Empire PK. In this role, you will be responsible for leading a team of complaint handlers, analyzing data to identify trends and areas for improvement, and developing strategies to minimize complaint handling time.

The successful candidate will have a strong background in complaint handling, excellent leadership and coaching skills, and the ability to work collaboratively with different teams across the business. They will also possess excellent analysis and excel skills, be self-motivated, and able to motivate employees through continuous training.

Key Performance Indicators:
  • Reduce complaint handling time by implementing effective strategies.
  • Improve customer satisfaction ratings through timely and effective complaint resolution.
  • Develop and maintain positive working relationships with cross-functional teams.


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