Banking Operations Manager

3 days ago


Peshawar City Tehsil, Pakistan Mobilink Microfinance Bank Ltd Full time
Job Description

A General Banking Officer plays a vital role in delivering exceptional customer service and ensuring the efficient operation of banking services at the branch level.

Duties and Responsibilities
  1. Customer Service Delivery: Ensure prompt and efficient service delivery to customers, adhering to established service quality indicators.
  2. Operational Support: Assist with all aspects of banking operations, including account opening, management of customer queries, and processing of non-financial transactions in accordance with standard operating procedures.
  3. Case Management: Prepare deceased customer cases for refunds and maintain accurate records.
  4. Service Quality Improvement: Manage customer inquiries effectively and review assigned service indicators, implementing corrective measures to achieve targets.
  5. Transaction Processing: Accurately complete all types of non-financial transactions as per SOP, guide walk-in customers, and promote bank products.
  6. Inventory Verification: Verify the entire inventory of fixed assets by physical check annually and reconcile the fixed assets register. Maintain security stationary and ensure its balancing.
  7. Customer Complaint Resolution: Resolve customer complaints in a timely manner and provide suitable solutions.
  8. Record Keeping: Responsible for preparing and maintaining up-to-date registers/records. Reconcile sundry and suspense accounts. Scan and upload SS cards daily.
  9. Cash Handling: Custodian of received cheque books/ATM cards, their delivery/maintenance as per SOP. Process cash deposits and withdrawals while ensuring regulatory compliance.
  10. Financial Transactions: Perform cash transfers from till to vault and vice versa at start and end of day. Execute all financial transactions (FT's, TT's, clearing entries) accurately.
  11. Cash Balancing: Maintain cash balancing register and prepare daily cash records.
Requirements
  1. Holds a Bachelor's degree from a reputable institution in a relevant field.
  2. Minimum 2 years' relevant work experience.


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