Post Sale Services Coordinator

3 days ago


Gujranwala, Punjab, Pakistan Pak Elektron Limited (PEL) Full time

Role Summary

The Service Manager position is a critical role within our organization, focused on delivering exceptional customer experiences through effective service center operations and complaint management.

Main Responsibilities:

  • Operational Efficiency: Lead efforts to maintain high levels of operational efficiency, optimizing service delivery and reducing downtime.
  • Customer Engagement: Foster strong relationships with customers, resolving issues promptly and professionally while driving long-term loyalty.
  • Process Improvement: Identify opportunities for process improvements and collaborate with cross-functional teams to implement changes that enhance service quality and efficiency.
  • Performance Metrics: Track key performance indicators, providing insights that inform business decisions and drive continuous improvement.

Essential Requirements:

  • Education: B-Tech(Hons.)-Mechanical or B.Sc Mechanical degree from a reputable institution.
  • Work Experience: 4-6 years of experience in service management, customer-facing roles, and related industries.
  • Skillset: Excellent leadership, communication, problem-solving, and analytical skills, with the ability to work under pressure and prioritize tasks effectively.


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