Senior Business Relationship Developer

1 week ago

Hyderabad City Taluka, Pakistan beBeeTechnicalAccountManager Full time

We are looking for an experienced Technical Account Manager to join our team.

This role will interface across multiple departments, including product, sales, engineering, and marketing, which will play a key role in customer adoption and success.

The successful candidate will be passionate about developing deep, technical relationships with strategic customers with large and complex deployments.

Key responsibilities include ongoing technical management of enterprise customers, acting as their trusted technical advisor, collaborating with our marketing team to document solutions, solving Enterprise Architecture challenges, and managing support cases.

The ideal candidate will have 5+ years experience with complex applications or distributed systems, possessing a broad knowledge of their deployments and operationalization. They will also have experience working closely with customers and partners to successfully deploy complex solutions.

Required skills include hands-on experience with technologies such as SingleStore, MySQL, MS SQL, Oracle SQL, NoSQL, Key Value Stores, REST, Hadoop, Data warehouse appliances, Linux, Python, PHP, and BI/ETL solutions. Knowledge of Kubernetes, data storage, cloud technologies, security protocols, network storage protocols, and Linux OS is also essential.

A Bachelor's Degree in Computer Science or other technical field is required, and the ability to travel within the region (~25%) is necessary.

In this role, you will work closely with clients to operationalize their solutions frictionlessly from Proof of Concept to 'Steady State'. You will exercise your communication and documentation skills to provide executive management with direct insight into the health and state of our product and customers.

Role Responsibilities
  • Ongoing technical manager and SingleStore liaison for a few key enterprise customers.
  • Act as the customer's trusted technical advisor, helping enterprises mature their SingleStore capabilities, skills, and knowledge.
  • Collaborate with our marketing team to document our customers' solutions and enhance their referenceability.
  • Solve our customer's Enterprise Architecture challenges, focusing heavily on Ingest, Backup/Restore, and BI.
  • Make use of cross-functional resources within the company (Professional Services, Product Management, Account Management, etc.) to address customers' business and technical needs, such as system health checks, product sizing, migration assistance, etc.
  • Manage and drive closure on customers' open support cases, product bugs, enhancement requests, and action items.
Benefits
  • Opportunity to work with a diverse range of people and technologies.
  • Competitive salary and benefits package.
  • Chance to develop your career in a fast-paced environment.
  • Flexibility to work remotely and manage your time effectively.
About Us

We are a leading provider of cloud-native databases that empower digital leaders to deliver exceptional, real-time data experiences to their customers.

We value individuals with the ability to work on diverse teams and with a diverse range of people.

We are committed to diversity & inclusion and welcome applications from all qualified candidates.

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