Expert Technical Support Specialist
2 days ago
We are currently seeking a skilled professional to fill the position of Technical Support Expert. As a Technical Services Specialist, you will be responsible for providing solutions to technical problems and claim resolutions to customers.
Key Responsibilities- You will assist customers with the filing process via phone calls, ensuring they receive prompt and efficient service.
- Maintain high levels of customer satisfaction through friendly and effective interactions.
- Deliver exceptional customer experiences as measured by performance objectives.
- Respond promptly to customer inquiries via phone calls.
- Troubleshoot customer products and provide accurate resolutions.
- Explain complex technical concepts in simple terms to assist customers in resolving issues.
- Stay up-to-date with similar product symptoms to provide accurate solutions.
- Ensure compliance with company policies and procedures.
- O-Levels/Intermediate or above qualification is required.
- An excellent English written and verbal communication skillset is necessary, along with an IT background.
- American or neutral accent is preferred.
- Proficiency in MS Office, specifically MS Excel and MS Word.
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