
Telecom Network Support Expert
6 days ago
As a highly skilled Telecom Support Specialist, you will play a vital role in delivering exceptional customer experiences to our global client base. Our company has earned a stellar reputation by taking service and support to the next level, exceeding industry standards with an award-winning approach.
We have delivered 20 years of outstanding service to over 22,000 enterprise locations worldwide, growing organically and remaining debt-free. Our mission is to connect and communicate effectively, delighting our customers and partners through personalized service.
We have built a solid reputation of integrity, reliability, and dependability with our channel partners, end-user customers, and technology partners. Our accomplishments include more than 100 coveted industry awards, including "Product of the Year- SD-WAN and UCaaS", "Excellence in Customer Service", and "Unified Communications Excellence".
Responsibilities- Troubleshoot Layer 1 (physical layer) and layer 2 circuit issues.
- Collaborate with CLEC's and ILEC's to manage tickets and troubleshoot transport and layer 2 issues.
- Engage and troubleshoot with vendors on hardware and software-related issues.
- Manage customer trouble tickets through our ticketing system.
-Troubleshoot with customers and vendors via phone, email, and chat to resolve service issues.
- Provide detailed and timely ticket updates.
- Experience with network monitoring tools and systems is a plus.
- Experience with SD-WAN technologies (Velo) is a plus.
- Work in a 24*7*365 shift operation environment to provide an exceptional customer experience.
- Router (Cisco, Adtran, Juniper) experience is a plus.
- General knowledge of Firewalls and Meraki is a plus.
Qualifications- Minimum of one year of previous Telecom Technical Customer Support job-related experience.
- 1+ years of experience researching and resolving telecom technical issues (voice, internet & data issues).
- Strong knowledge of WAN technologies.Experience with centralized device monitoring and management tools.
- Working knowledge of Cisco, Juniper, and Adtran routers.
- Prior experience working with CLECs (Verizon, AT&T, CenturyLink, etc.).
- Prior experience with T1, Fiber & DS3 repair.
- Basic experience with network topology.
- Understanding of Originating and Terminating Call Flows.
- Excellent attention to detail and writing skills with the ability to make clear and concise notes in repair tickets, emails, and internal or external correspondence.
- Familiar with SIP (Session Initiated Protocol), RTP (Real-time Transport Protocol).
- Testing & troubleshooting CLEC network is a plus.
- Any telecom Certifications are a plus.
- LAN/WAN, router, and firewall technologies knowledge is a plus.
- Familiar with T1 loopback testing is a plus.
- Experience with SD-WAN is a plus.
- Working knowledge of Traditional TDM networks is a plus.
We are a leading provider of Cloud Communications, Managed Connectivity and Managed Security services. Our team is dedicated to helping clients connect and communicate easily.
-
telecom tier 1 support
6 days ago
Islamabad, Islamabad, Pakistan AireSpring Full timeCompany DescriptionFounded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring has...
-
Project Manager Of Telecom,it
24 hours ago
Islamabad, Islamabad, Pakistan Averox Full timeBCs, Engineering in telecom/electric MCS, BSc, BS, in computer science/telecom engineer.Manages all aspects of a project (project integration, scope, time, cost, quality, human resources, communications, risk, and procurement) to ensure successful delivery to scope, schedule, budget and quality. Also expressed as plan, lead, organize, control and communicate...
-
Telecom Route Optimization Specialist
2 weeks ago
Islamabad, Islamabad, Pakistan beBeeAnalytics Full timeWe are looking for a detail-oriented and analytical Telecom Routing expert to join our team.The ideal candidate will be responsible for managing and optimizing routing strategies, ensuring accuracy, and generating data-driven insights using the latest technologies.You will work cross-functionally with teams to streamline telecom operations and drive...
-
Telecom Program Implementation
2 weeks ago
Islamabad, Islamabad, Pakistan Pchotels Full timeGovernment of PakistanMinistry of Information Technology and TelecommunicationDIGITAL NATION PAKISTANTERMS OF REFERENCEAnnouncement Reference no:1-1/2024-IT-006Date:22 June 2025Project:Digital Economy Enhancement Project (P174402)Position Name:Telecom Program Implementation & Coordination SpecialistPosition ID:PK-MOITT-496111-CS-INDVVacancy:1Type of...
-
NETWORK OPERATION CENTRE
4 weeks ago
Islamabad, Islamabad, Pakistan Meraki Digital Marketing Limited Full timeNETWORK OPERATION CENTRE (NOC) ENGINEER – TELECOMMUNICATIONS (Full-Time)1 day ago Be among the first 25 applicantsFounded in 2003, a leading international telecom provider committed to delivering innovative communication solutions worldwide. With a strong presence in the global market, we specialize in voice, sms, and integrated telecommunications services...
-
International Telecom Analyst
1 week ago
Islamabad, Islamabad, Pakistan beBeeInsights Full timeJob TitleMarketing and Sales SpecialistOverviewWe are seeking a highly motivated Marketing Manager (Telco background) to support our growth in the international telecom ecosystem.The role focuses on providing actionable insights that drive strategic decisions across commercial, marketing, and product teams.ResponsibilitiesLead telecom market research and...
-
Network Security Expert
6 days ago
Islamabad, Islamabad, Pakistan Smart Resources Pvt. Ltd. Full timeNetwork Security Expert Smart Resources Pvt. Ltd., Pakistan Responsibilities:Design, implement and support network security architecture including firewalls.Hands-on experience with hardware firewalls (Cisco, FortiGate, Sophos, Barracuda).Unified threat management and web filtering.VPN technology:IPsec (IP security)PPTP (Point to Point Tunneling...
-
Telecom Regulatory Specialist
1 week ago
Islamabad, Islamabad, Pakistan beBeeCompliance Full timeRegulatory Affairs ProfessionalThis is a challenging and rewarding role where you will support the development and implementation of regulatory strategies to ensure compliance with telecom sector regulations.About the Role:To be successful in this role, you will need to have strong analytical skills, excellent communication skills, and the ability to work...
-
Telecom Operations Specialist
7 hours ago
Islamabad, Islamabad, Pakistan beBee Careers Full timeSalary: Competitive salary and benefits package.Job Description:We are seeking a skilled professional to join our team as a Network Maintenance Manager. In this role, you will be responsible for ensuring the achievement and maintenance of key performance indicators (KPIs) such as Mean Time To Repair (MTTR), Mean Time To Resolve (MTTP), Customer Happiness...
-
Network Expert
2 weeks ago
Islamabad, Islamabad, Pakistan Study Free Full timeWe for VIXDAR at Sweden require a Network Expert familiar with Cisco devices, having excellent knowledge of Netflow along with excellent technical writing skills for a temporary position which will last not more than 1 month but can be extended upon excellent performance.Job SpecificationYour job will be to deliver a report in 20-25 days on Netflow from a...