Retail Operations Manager

3 days ago


Gujranwala, Punjab, Pakistan Walkeaze Full time
Retail Leadership Role

A Retail Branch Manager is responsible for driving the success of a retail branch or store location. They oversee staff management, customer service delivery, sales performance, and operational efficiency to achieve business goals and provide an exceptional experience for customers.

Key responsibilities include:

  • Staff Management:
    • Recruit, train, and develop a high-performing team.
    • Set clear performance expectations and provide coaching and feedback.
    • Create a positive work environment that fosters collaboration and productivity.
  • Customer Service:
    • Maintain a welcoming and responsive environment that meets customer needs.
    • Address customer inquiries, concerns, and complaints promptly and effectively.
    • Foster a customer-focused approach to drive satisfaction and loyalty.
  • Sales and Revenue:
    • Develop strategies to achieve sales targets and revenue growth.
    • Analyze sales performance data and make adjustments to enhance results.
    • Promote new products or services to increase revenue streams.
  • Operations:
    • Manage daily branch operations, including opening and closing procedures.
    • Ensure compliance with company policies and industry regulations.
    • Oversee inventory management, stock replenishment, and merchandising.
    • Monitor and manage branch expenses and financial performance.
    • Analyze financial reports to inform strategic decisions.
  • Relationship Building:
    • Build and maintain relationships with customers, local businesses, and community members.


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