Retail Services Manager

5 days ago


Gujranwala, Punjab, Pakistan PKGIFT Full time
Job Overview

The Floor Manager position at PKGIFT requires a dynamic and results-driven individual who can lead store operations effectively.

Key Performance Indicators:
  • Efficiency: Optimize task completion and collaboration among team members.
  • Leadership: Demonstrate effective leadership skills, assuming duties when the Manager is absent.
Detailed Responsibilities:
  1. Employee Guidance: Provide guidance and support to employees, promoting a positive work environment.
  2. Task Allocation: Allocate tasks and instructions to team members, ensuring clear understanding and expectations.
  3. Training and Assessment: Develop and implement training programs to enhance employee skills, conducting regular assessments to evaluate progress.
  4. Store Inspections: Conduct regular inspections of store operations and product displays before opening and closing hours.
  5. Inventory Management: Accurately record inventory, including materials or products received or ordered.
  6. Customer Engagement: Foster exceptional customer relationships through proactive engagement and resolution of customer concerns.
  7. Reporting and Communication: Maintain open communication with the Manager regarding sales performance, employee matters, and key operational issues.
Essential Qualifications:
  • Business Knowledge: Familiarity with Business Management principles is crucial for success in this role.
  • Industry Background: Previous experience working in a mall, retail shop, or fast-food establishment is highly desirable.


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