Senior Customer Service Team Manager

2 days ago


Lahore, Punjab, Pakistan beBeeTeamLeader Full time 900,000 - 1,200,000

Key Responsibilities:

The ideal candidate will possess strong leadership and interpersonal skills, with the ability to motivate a team of customer service representatives.

They will be responsible for analyzing and improving work processes and policies, providing excellent customer support, working well under pressure, and maintaining a professional demeanor.

The successful candidate will also have proficiency with various software applications, including Microsoft Word and Excel.

Requirements:

  • At least a Bachelor's/College Degree in any field is required; Call Centre Certification is an asset.
  • Minimum 2-3 years of experience as a team leader in a technical program is necessary.

Job Description Summary:

This position involves coaching, developing action plans, and maximizing performance within a fast-paced environment. The right candidate will be able to innovate and demonstrate good judgment/problem-solving skills when making decisions.

What We're Looking For:

We are seeking a dynamic individual who can establish a course of action for self and others to accomplish a specific goal and provide effective feedback.



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