
Senior Customer Service Team Manager
2 days ago
Key Responsibilities:
The ideal candidate will possess strong leadership and interpersonal skills, with the ability to motivate a team of customer service representatives.
They will be responsible for analyzing and improving work processes and policies, providing excellent customer support, working well under pressure, and maintaining a professional demeanor.
The successful candidate will also have proficiency with various software applications, including Microsoft Word and Excel.
Requirements:
- At least a Bachelor's/College Degree in any field is required; Call Centre Certification is an asset.
- Minimum 2-3 years of experience as a team leader in a technical program is necessary.
Job Description Summary:
This position involves coaching, developing action plans, and maximizing performance within a fast-paced environment. The right candidate will be able to innovate and demonstrate good judgment/problem-solving skills when making decisions.
What We're Looking For:
We are seeking a dynamic individual who can establish a course of action for self and others to accomplish a specific goal and provide effective feedback.
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