Proactive Customer Support Specialist

14 hours ago


Lahore, Punjab, Pakistan Techscale Full time

About the Job

We are seeking a highly motivated and proactive Proactive Customer Support Specialist to join our team at Techscale. In this role, you will be responsible for providing exceptional customer support, ensuring our clients receive timely and effective assistance.

Key Responsibilities

  1. Provide expert-level support and guidance to clients, helping them to resolve issues and get the most out of our SaaS platform.
  2. Develop and maintain strong relationships with assigned clients, leveraging your exceptional communication and interpersonal skills to ensure high levels of satisfaction.
  3. Collaborate with cross-functional teams to identify and prioritize customer needs, driving business growth and revenue expansion.
  4. Develop and deliver customized training programs and workshops to enhance client knowledge and adoption of our platform.
  5. Act as a strategic advisor to clients, providing actionable insights and recommendations to drive business results.

Requirements

  1. A minimum of 3 years of experience in Customer Support, Technical Account Management, or related field.
  2. Excellent communication, interpersonal, and relationship-building skills, with the ability to explain complex topics in a simple and clear manner.
  3. Strong problem-solving skills, with a customer-centric approach and ability to manage multiple priorities effectively.
  4. Familiarity with CRM tools and cloud-based platforms, with experience working in a B2B SaaS company.


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