
Retention and Adoption Expert
2 days ago
The Role:
This is an exciting opportunity to join our team as an Associate Manager, Customer Success. You will be responsible for leading a team of Customer Success Managers to achieve their goals and KPIs aligned to customer satisfaction, retention, adoption, and growth.
Your Key Responsibilities:
- Develop and implement strategies to improve customer satisfaction and retention
- Lead a team of CSMs to deliver engaging data-driven, professional, and proactive outreach to all accounts
- Partner with sales to ensure quality customer service and ROI for customers
Requirements:
- 3+ years of customer-facing experience in consulting, customer success, sales, or support roles
- Experience as a player/coach with strong time-management and prioritization skills
- Able to influence Product, Support, Sales, Professional Services, and BizOps teams
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Digital Adoption Expert
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Digital Adoption Manager
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Senior Product Strategist
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Operations Team Lead
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Commercial Growth Specialist
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Cloud Solutions Expert
2 weeks ago
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Customer Success Professional
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Client Success Expert
3 days ago
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