Retention and Adoption Expert

2 days ago


Islamabad, Islamabad, Pakistan beBee Careers Full time

The Role:

This is an exciting opportunity to join our team as an Associate Manager, Customer Success. You will be responsible for leading a team of Customer Success Managers to achieve their goals and KPIs aligned to customer satisfaction, retention, adoption, and growth.

Your Key Responsibilities:

  1. Develop and implement strategies to improve customer satisfaction and retention
  2. Lead a team of CSMs to deliver engaging data-driven, professional, and proactive outreach to all accounts
  3. Partner with sales to ensure quality customer service and ROI for customers

Requirements:

  • 3+ years of customer-facing experience in consulting, customer success, sales, or support roles
  • Experience as a player/coach with strong time-management and prioritization skills
  • Able to influence Product, Support, Sales, Professional Services, and BizOps teams


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