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2 days ago
We are a leading lifestyle brand collective that designs, sources, markets, and sells high-quality products in multiple segments. Our team is focused on delivering innovative solutions that drive growth and excellence.
Job RequirementsWe are seeking a highly skilled Product Technical Support Lead to join our team. The successful candidate will be responsible for handling end-to-end product technical support, ensuring the right cost and on-time delivery.
Main Responsibilities:- End-to-end product technical support until all necessary tech quality standards are met for bulk production
- Kickoff & line review precautions
- Critical technical issues/children's safety call outs
- TP technical clarification
- Difficult style technical support to vendor
- FIT/PP evaluation
- Trim & fabric verification with Mer
- Design & construction checking of samples
- Measurement checking
- Fit photo taking
- CAD pattern verification/correction
- Comment writing
- PLM system management
- Upload sample report
- Mock-up suggestion & reviewing
- VC fit with vendor
- Technical issues verification to customer
- Follow up with vendor for e-pattern correction
The ideal candidate will have at least 5 years of working experience, be up to date with the latest garment design-construction trends and best practices, and have knowledge of garment manufacturing, including construction, fabrication, trim and print techniques, and sensibility for costing/design.
- Proven track record of resolving various fitting issues & modifying patterns using CAD, Gerber preferred
- Bachelor's Degree in Garment Engineering or related field
- Excellent verbal and written communication skills
- Proficient in Microsoft Office, Adobe products, Excel, PPT, MS Teams, and drawings
- Flex PLM system experience will be a plus
The following behavioral competencies are required: Decision Making, Communication, Collaboration, Conflict Management and Problem Solving, Time Management and Driving Execution. Fluency in English is essential.
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