Technical Lead Engineer for Customer Support

1 week ago


Lahore, Punjab, Pakistan Motive Full time
About the Job

We are seeking a highly skilled and experienced Technical Lead Engineer for Customer Support to join our team at Motive. In this role, you will be responsible for providing complex technical support for a range of products and services, and for leading our technical support team to deliver exceptional customer service.

As a Technical Lead Engineer, you will work closely with our engineering teams to identify and address technical issues that are affecting customers. You will also be responsible for creating and maintaining technical documentation, and for driving continuous improvement in the technical support process.

You will be expected to collaborate with cross-functional teams, including product development, quality assurance, and backend engineering teams, to resolve complex issues and improve customer support processes.

Responsibilities
  • Develop and maintain technical documentation for internal and external use.
  • Lead the technical support team to deliver exceptional customer service.
  • Collaborate with engineering teams to identify and address technical issues.
  • Drive continuous improvement in the technical support process.
  • Provide leadership and mentoring to Technical Support Engineers.


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